Terms & Conditions

About these terms

This website is operated by Satin Gel ("SatinGel," "we," "us"). These Terms & Conditions apply to your use of our website and to any purchase you make directly from us. Please read them together with our Privacy Policy and Refund and Return Policy. If you do not agree, please do not use the website.

Eligibility

You must be at least 18 years old to browse, create an account, or place an order. By doing so, you confirm that you are 18 or older and legally able to enter into this agreement. We ship only within the United States.

Product use and safety

• Our products are personal lubricants for external and adult intimate use, and should be used as directed on the label.
• Please read the ingredient list before use. Do not use a product if you are allergic to any ingredient.
• If you feel irritation or discomfort, stop using the product. If symptoms continue, speak with a healthcare provider.
• Our products are not a contraceptive and do not prevent pregnancy or sexually transmitted infections.
• Information on this website is for general purposes only. It is not medical advice.
• Keep out of reach of children.

Orders and pricing

When you place an order, you are making an offer to buy. We accept it when we ship your order. We may refuse or cancel an order, for example because a product is unavailable, we suspect fraud, or there is an error in the price or product details. If we cancel an order after you have paid, we will refund you in full.

Prices are in U.S. dollars. We work to keep prices and descriptions accurate, but errors can happen. Product colors, flavors, and images may look slightly different from the real item.

Payment

We accept payment through PayPal. By placing an order, you confirm that you are authorized to use the payment method. Sales tax is added at checkout where required by law.

Shipping and delivery

We ship to addresses in the United States through shipping carriers. Delivery dates are estimates and are not guaranteed. Please check that your shipping address is correct before you place your order. Once an order is delivered to the address you gave us, the risk of loss passes to you.

Returns and refunds

Returns and refunds are covered in our Refund and Return Policy, which is part of these terms.

Purchases on Amazon

If you buy our products on Amazon, your purchase is subject to Amazon's own terms and policies, not these terms.

Your account

You are responsible for keeping your password secure and for everything that happens under your account. Please give us accurate information and tell us right away if you think your account has been used without your permission. We may suspend or close accounts that break these terms.

Comments and reviews

You may post comments and reviews on our website. You are responsible for what you post. Please do not post anything that is:

• Unlawful, abusive, hateful, or threatening.
• Explicit or sexually graphic.
• False or misleading, or spam and advertising.
• Personal information about you or anyone else.
• Content that infringes someone else's rights.

By posting, you allow us to display, edit, and use your comment on our website and in our marketing, without payment. We may remove any comment at any time.

Acceptable use

You agree not to misuse the website. This includes trying to gain unauthorized access, interfering with how the website works, using automated tools to scrape it, or using it for anything unlawful.

Intellectual property

The SatinGel name, logo, text, images, and other content on this website belong to us or our licensors and are protected by law. You may view and print pages for your personal use. You may not copy, sell, or use our content for commercial purposes without our written permission.

Disclaimer of warranties

The website and our content are provided "as is" and "as available." To the fullest extent the law allows, we do not make any promises that the website will always be available, error-free, or free of harmful components. Nothing in these terms limits any warranty that cannot be excluded under applicable law.

Limitation of liability

To the fullest extent the law allows, SatinGel and its owners, employees, and partners are not liable for any indirect, incidental, special, or consequential damages arising from your use of the website or products. Our total liability for any claim related to a purchase is limited to the amount you paid for the product involved. Some states do not allow certain limits, so parts of this section may not apply to you.

Governing law

These terms are governed by the laws of the State of California and applicable U.S. federal law, without regard to conflict of law rules. Any dispute will be handled in the state or federal courts located in California, and you agree to their jurisdiction.

Changes to these terms

We may update these terms from time to time. When we do, we will change the effective date at the top of this page. Continuing to use the website after a change means you accept the updated terms.