Refund and Return Policy

Returns

You may return an item within 30 days of delivery if it is unused, unopened, and in its original sealed packaging. Returns must be approved by us before you send anything back.

Opened products

For hygiene and safety reasons, we cannot accept returns or offer refunds on products that have been opened or used. This does not apply to products that arrive damaged, defective, or incorrect. See the section below.

Damaged, defective, or incorrect items

If your order arrives damaged or defective, or you received the wrong item, email us within 7 days of delivery with your order number and a clear photo of the item and its packaging. After we confirm the issue, we will send a replacement or issue a refund, and we will cover the shipping cost.

How to return an item

1. Contact us at [email protected] with your order number and the reason for the return.
2. Wait for approval. We will reply with instructions and the return address.
3. Ship the item back in its original, sealed packaging. We recommend a trackable service, since we cannot be responsible for packages that don't reach us.
4. Get your refund once we receive and inspect the item.

Please do not send items back without contacting us first. Returns sent without approval may not be accepted.

Refunds

• Approved refunds go back to your original payment method through PayPal.
• We process refunds within 5 business days after we receive and inspect your return. Your bank or PayPal may take a few more days to show it.
• Original shipping fees are not refunded, unless the return is due to our error.

Return shipping costs

If you return an item because you changed your mind, you are responsible for the return shipping cost. If the return is due to our error, such as a damaged, defective, or incorrect item, we will cover it.

Cancelling an order

You can cancel an order for a full refund any time before it ships. Email us as soon as possible with your order number. Once an order has shipped, it can no longer be cancelled, but you may still return it under this policy.

Orders placed on Amazon

If you bought from us on Amazon, your return or refund is handled through Amazon and follows Amazon's return policy. Please start the request from your Amazon order page.

Changes to this policy

We may update this policy from time to time. The policy in place when you place your order is the one that applies to it.