Privacy Policy

Introduction

Satin Gel ("SatinGel," "we," "us") respects your privacy. This policy explains what information we collect when you visit our website or buy from us, how we use it, and the choices you have. By using our website, you agree to this policy.

Information we collect

We collect only what we need to run the store and deliver your order:

• Order details: your name, shipping and billing address, email address, phone number (if provided), and the products you purchase.
• Account details: if you create an account, your name, email address, password (stored in protected form), and your order history.
• Comments and reviews: your name, email address, and the content you post. Comments and reviews may be publicly visible.
• Messages to us: anything you send when you email us or message us on social media.
• Basic technical data: your IP address, browser type, and device information, which our website and hosting systems record automatically.

We do not collect or store your full payment card or PayPal login details. Payments are processed by PayPal.

How we use your information

• To process and ship your orders, and send order confirmations and shipping updates.
• To manage your account and answer your questions.
• To display your comments and reviews on our website.
• To prevent fraud, keep our website secure, and meet legal requirements.

We do not send marketing emails unless you have asked to receive them.

Who we share it with

We share information only when it is needed to serve you:

• PayPal: to process your payment. PayPal's own privacy policy applies to the information you give them.
• Shipping carriers: your name, address, and contact details so your package can be delivered.
• Website service providers: such as our web hosting, which store website data on our behalf.
• Legal and safety: when required by law, or to protect our rights, customers, or website.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising.

Purchases on Amazon

Some of our products are also sold on Amazon. If you buy from us there, Amazon collects and handles your information under its own privacy notice. We receive only the details needed to fulfill your order.

Cookies

Our website uses only the essential cookies that WordPress and WooCommerce need to work, for example to keep items in your cart, keep you logged in, and complete checkout. We do not use advertising or marketing cookies. You can block cookies in your browser settings, but parts of the store, such as the cart and checkout, may stop working.

How long we keep your information

We keep order and account information for as long as needed to fulfill your order, provide support, and meet tax, accounting, and legal requirements. When it is no longer needed, we delete it or make it anonymous.

How we protect it

We use reasonable technical and organizational measures to protect your information, including secure connections (HTTPS) and restricted access. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your privacy rights

You can ask us to:

• Tell you what personal information we hold about you.
• Correct information that is wrong.
• Delete your personal information, subject to records we must legally keep.
• Close your account.

If you live in California, the California Consumer Privacy Act (CCPA/CPRA) gives you the right to know, correct, and delete your personal information, and to opt out of its sale or sharing. We do not sell or share your personal information. We will not treat you differently for using these rights. To make a request, email us at the address below. We may need to verify your identity before we act on it.

Age requirement

Our products and website are intended for adults 18 years of age or older. We do not knowingly collect information from anyone under 18. If you believe a minor has given us their information, contact us and we will delete it.

Where we sell

Our website is operated from the United States and we ship only within the United States. If you access it from elsewhere, you do so on your own initiative and your information will be handled in the United States.

Links to other sites

Our website may link to other sites, such as Amazon, Instagram, or Telegram. We do not control their content or privacy practices, so please read their policies before sharing information with them.

Changes to this policy

We may update this policy from time to time. When we do, we will change the effective date at the top of this page. Continuing to use our website after a change means you accept the updated policy.